Career Summary
A results-driven IT Operations Engineer with over 7 years of hands-on experience in IT Datacenter Operations and Technology Management within international telecommunications companies. Proven expertise in network monitoring, fault management across 2G/3G/4G cellular networks, KPI reporting, and automation using VBA and Python. Adept at IT and Technology Project Management, Strategies, and Operations both locally and globally — committed to leveraging technical knowledge and leadership to achieve organizational goals with precision and efficiency.
Core Proficiencies
SQL / PSQL / MySQL
Python (pandas)
VBA Automation
Advanced Excel
Data Analytics & Mining
IT Networks
Linux Server Admin
Windows Server / AD
IT Project Management
GSM 2G / 3G / 4G
NOC / SOC Operations
Network KPI Reporting
Datacenter Monitoring
Organizational Branding
Work Experience
IT Operations Engineer
Sept 2014 – Present
Banglalink Digital Communication Ltd (Outsourced)
Tiger's Den, SW(H), Plot #04, Gulshan-1, Dhaka, Bangladesh
- Datacenter monitoring and maintenance with 1st & 2nd line support as roster-wise 365×24×7 operational activity.
- Monitoring and fault management of IT network, Core network, Transmission and Radio network with cross-domain fault understanding across all 2G, 3G and 4G cellular networks.
- DBSS billing charging, Mediation system and VAS services management along with Windows Server Active Directory user & PC management and Linux server administration.
- Trouble Ticket (TT) issuance and follow-up with back office; verbal support and problem solving for service restoration.
- Service KPI checking across multiple domains, guiding customer experience and performance improvements.
- Prepared multiple reports and trading data plots with full automation reporting using VBA and Python (pandas).
- Linux, HP and Windows server logical process monitoring and maintenance.
- Monitoring datacenter infrastructure hardware alarms, power systems and hardware performance. Prepared Datacenter KPI reports and presentations daily, weekly and monthly.
- Prepared daily services-affected reports covering 2G, 3G and 4G technology networks for management visibility.
Training & Certifications
CCNA
Cisco Certified Network Associate
Network fundamentals, LAN Switching Technologies, Routing Technologies, WAN Technologies, Infrastructure Security and Management.
RHCE
Red Hat Certified Engineer
System configuration and management, Network Services, HTTP/HTTPS, DNS, NFS, SMB, SMTP, SSH, NTP and Database Services.
Academic Qualification
2016 · 1.5 Year
Master of Science (M.Sc.)
Electronics and Telecommunication Engineering
Daffodil International University (DIU)
2013 · 4 Years
B.Sc. (Hons)
Electronics and Telecommunication Engineering
University of Development Alternative (UODA)
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