Career Summary
Results-driven IT Engineer with 7+ years of experience in Datacenter Operations, Network Management, and Technology Project Execution for international organizations. Skilled in managing IT systems, database environments, and cross-functional projects in both local and global contexts. Proven ability to optimize infrastructure, automate workflows, and drive strategic initiatives that support business continuity and growth.
Core Proficiencies
Data Management & Automation
SQL, Excel VBA & Python
Automated Reporting & Data Management
MySQL / SQL Server / PostgreSQL
Database Maintenance & Tuning
Cybersecurity & Monitoring
SIEM — IBM QRadar, Logpoint
EDR & IPS
Security Event Monitoring
Proactive Fault Monitoring
24/7 SLA-Driven Incident Handling
Infrastructure Support
Linux / Windows Server Administration
Shell Scripting
IT Systems Deployment
Network Troubleshooting
Operational Strategy
Business Continuity
Disaster Recovery Planning
Cross-Team Coordination
Technical Documentation
Work Experience
IT Operations Engineer
September 2016 – Present
Banglalink Digital Communication Ltd (Managed Services)
BL HQ, Tiger's Den, SW(H), Plot #04, Gulshan-1, Dhaka, Bangladesh
- Infrastructure Monitoring & Security: Delivered 24/7 datacenter monitoring and support, ensuring continuous uptime. Utilized SIEM tools (IBM QRadar, Logpoint), EDR, and IPS for real-time log analysis, threat detection, and security monitoring across Linux, HP, and Windows environments.
- Network Performance Management: Led fault management and performance monitoring across IT, Core, Transmission, and Radio networks spanning 2G, 3G, and 4G cellular systems to minimize service downtime.
- System Administration: Administered DBSS billing and VAS platforms, enforced SDP policies, and managed user configurations and access controls across Windows Active Directory and Linux servers.
- Automation & Reporting: Engineered automated reporting dashboards using Python and Excel VBA to track service KPIs and infrastructure health. Produced daily, weekly, and monthly executive presentations, blending automated data pulls with clean visualizations to support decision-making.
- Incident & Strategy Management: Orchestrated the incident lifecycle via Trouble Tickets (TT) with back-office coordination. Performed multi-domain KPI analysis to guide experience strategy, service quality improvement, and business continuity planning.
Training Summary
CCNA
Cisco Certified Network Associate
Network fundamentals, LAN/WAN technologies, routing & switching, infrastructure security and management.
RHCE
Red Hat Certified Engineer
System configuration & management, network services — HTTP/HTTPS, DNS, NFS, SMB, SMTP, SSH, NTP, and database services.
Academic Qualification
2016 · 1.5 Years
Master of Science (M.Sc.)
Electronics and Telecommunication Engineering
Daffodil International University (DIU)
2013 · 4 Years
B.Sc. (Hons)
Electronics and Telecommunication Engineering
University of Development Alternative (UODA)
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